Effective Date: July 28, 2026

Website: www.pancardoffice.co.in

Operating Office: PAN Card Office

At PAN Card Office (www.pancardoffice.co.in), accessible from our office in Kapra, Hyderabad, one of our main priorities is the privacy and security of our visitors and applicants. This Privacy Policy document outlines the types of information collected and recorded by us, how we use it, and how we protect your personal and sensitive data.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@pancardoffice.co.in or via phone/WhatsApp at +91 9492882708.

1. Information We Collect

To process your PAN card application, updates, reprints, or tracking services, we collect personal and identity information directly provided by you, including:

  • Personal Details: Full name, father's name, date of birth, gender, photograph, and specimen signature.

  • Contact Information: Mobile number, email address, and residential/office mailing address.

  • Government Identity Documents: Aadhaar card number, copy of Aadhaar card, voter ID, passport, driving license, or other official proof of identity, address, and date of birth.

  • Payment Data: Transaction details, order IDs, and payment statuses. (Note: We do not collect or store your credit card numbers, debit card numbers, UPI PINs, or net banking passwords. All online payments are processed through PCI-DSS compliant payment gateways).

2. How We Use Your Information

We use the collected information solely for legitimate business operations related to PAN facilitation services:

  • To verify, prepare, and process your PAN card applications through authorized UTIITSL / Alankit Assignments Ltd. processing systems.

  • To communicate with you regarding your application status, document corrections, and dispatch updates via SMS, WhatsApp, or email.

  • To process service fees and online transaction confirmations through secure payment gateways.

  • To comply with statutory requirements and legal obligations under Indian tax and IT laws.

3. Data Protection and Security

We implement strict administrative, technical, and physical security measures to safeguard your personal documents:

  • Encryption: Information submitted through our portal is encrypted using Secure Sockets Layer (SSL) technology.

  • Restricted Access: Access to applicant data is restricted strictly to authorized employees and verification officers at our Hyderabad branch.

  • Document Handling: Physical and digital copies of identity documents (such as Aadhaar copies) are handled strictly in accordance with government regulations and UIDAI privacy guidelines.

4. Disclosure and Sharing of Information

We do not sell, rent, or trade your personal information to third-party marketers or advertisers. Your data is shared strictly under the following conditions:

  • Authorized Service Providers: Information is transmitted securely to official processing channels including Alankit Assignments Ltd., UTI Infrastructure Technology and Services Limited (UTIITSL), and the Income Tax Department of India for official PAN allotment and card dispatch.

  • Payment Gateways: Necessary transaction details (such as order amount, customer name, email, and phone number) are shared with our PCI-DSS compliant payment gateway partners to process online payments safely.

  • Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority for compliance or regulatory audits.

5. Third-Party Links and Services

Our website may contain links to government portals (such as incometax.gov.in or utiitsl.com) or external payment gateways. We are not responsible for the privacy practices or content of external websites. We encourage users to read the privacy policies of any third-party sites they visit.

6. Cookies and Tracking Technologies

www.pancardoffice.co.in uses standard "cookies" to store information regarding visitors' preferences and the pages on the website that the visitor accessed or visited. This information is used to optimize user experience and ensure smooth form completion.

7. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements or our operational procedures. Any updates will be posted on this page with an updated effective date.

8. Contact Us & Grievance Redressal

If you have any questions, concerns, or grievances regarding your data privacy or service details, please contact our office:

  • Office Name: PAN Card Office

  • Address: 1-7-43/93, C8, 2nd Floor, Road No. 5, Karuna Heights, Mahesh Nagar, Kamalanagar, Kapra, Dr. A. S. Rao Nagar, Hyderabad, Telangana - 500062

  • Phone / WhatsApp: +91 9492882708

  • Email: support@pancardoffice.co.in