Effective Date: July 28, 2026

Website: www.pancardoffice.co.in

Operating Office: PAN Card Office

At PAN Card Office (www.pancardoffice.co.in), we strive to provide accurate, transparent, and prompt facilitation services for all PAN card applications. Since our services involve document verification, data entry, and processing through authorized government/UTIITSL channels, our refund and cancellation terms are outlined clearly below.

1. Application Cancellation Policy

  • Before Verification & Submission: You may request to cancel your application order within 2 hours of payment, provided our verification team has not yet reviewed, processed, or uploaded your documents to the UTIITSL portal.

  • After Verification & Submission: Once your application has been verified, processed, or successfully submitted into the official UTIITSL system, no cancellations will be accepted, as processing fees are non-recoverable once submitted to government systems.

2. Refund Eligibility Criteria

A refund will be considered only under the following specific circumstances:

  • Double Payment / Duplicate Charge: If your account was debited twice for a single transaction due to a technical glitch or payment gateway error, the duplicate amount will be refunded in full.

  • Service Non-Performance: If we are unable to process or submit your application due to a technical issue on our end or an internal system failure on our platform.

  • Order Cancellation within Window: If a valid cancellation request is submitted within the 2-hour window before processing has begun.

3. Non-Refundable Scenarios

Refunds will NOT be issued under the following conditions:

  • Incorrect or False Data Provided: If the application is rejected, put on hold, or delayed by government authorities due to inaccurate details, fake/forged documents, or photo/signature mismatches provided by the applicant.

  • Aadhaar Mismatch / Unlinked Details: If an application fails during eKYC processing because the applicant's Aadhaar details (Name, DOB, or Mobile Number) do not match official records.

  • Delays by Government / Postal Authorities: Refunds will not be provided for delays caused by government server outages, Income Tax Department clearance holds, or postal/courier delays in physical card delivery.

  • Applicant Change of Mind: Once processing or document verification has commenced, requests based on a change of mind will not be entertained.

4. Refund Process & Timelines

  • How to Request a Refund: To request a refund or cancellation, please email us at support@pancardoffice.co.in or message us on WhatsApp at +91 9492882708 with your Transaction ID / Order ID, Applicant Name, and Reason for Refund.

  • Verification Period: Our team will review your request within 24 to 48 business hours to check the processing status of your application.

  • Credit Timeline: If approved, refunds will be initiated automatically to your original payment method (Bank Account, Credit/Debit Card, or UPI) within 5 to 7 working days, subject to your bank's processing times.

5. Contact Us

For any queries or assistance regarding cancellations and refunds, please contact our team:

  • Office Name: PAN Card Office

  • Address: 1-7-43/93, C8, 2nd Floor, Road No. 5, Karuna Heights, Mahesh Nagar, Kamalanagar, Kapra, Dr. A. S. Rao Nagar, Hyderabad, Telangana - 500062

  • Phone / WhatsApp: +91 9492882708

  • Email: support@pancardoffice.co.in