Shipping & Delivery Policy

Effective Date: July 28, 2026

Website: www.pancardoffice.co.in

Operating Office: PAN Card Office

At PAN Card Office (www.pancardoffice.co.in), we facilitate both digital delivery (e-PAN PDF) and physical delivery (PVC PAN Card) for all applicants through authorized government processing systems. This policy outlines the delivery timelines, modes of dispatch, and tracking details.

1. Delivery Modes & Estimated Timelines

Because PAN cards are official statutory documents issued by government tax authorities, delivery occurs in two stages:

A. Digital Delivery (e-PAN Card)

  • Mode of Delivery: Sent as a secure, password-protected PDF directly to the applicant's registered Email Address and/or WhatsApp.

  • Estimated Timeline: Issued within 2 to 4 working days following successful document verification and processing approval.

B. Physical Delivery (Plastic/PVC PAN Card)

  • Mode of Delivery: Physical cards are printed by authorized government printing facilities and dispatched directly to the applicant's Residential/Mailing Address via India Post (Speed Post) or government-approved postal couriers.

  • Estimated Timeline: Delivered within 7 to 15 working days from the date of final allotment/processing by the Income Tax Department, depending on the applicant's pin code location.

2. Processing & Dispatch Process

  1. Document Verification: Once your application and payment are received, our team at our Hyderabad branch verifies your forms and uploads them to the UTIITSL/Alankit system within 24 hours on working days.

  2. Acknowledgment Generation: An official government Acknowledgment Number / Application Coupon Number is generated and sent to you via SMS, Email, or WhatsApp.

  3. Dispatch & Tracking: Once approved by the tax department, your card is printed and dispatched via Speed Post. Tracking details are updated on our portal so you can monitor delivery progress.

3. Shipping Charges

  • All applicable processing fees, portal charges, and standard domestic postal shipping fees are clearly stated and included in the total price displayed at checkout.

  • There are no hidden delivery charges or extra fees upon physical postal delivery.

4. Non-Delivery, Returned Consignments, and Delays

  • Incorrect Address Provided: PAN Card Office is not responsible for non-delivery or postal returns resulting from incomplete, incorrect, or outdated address details submitted by the applicant.

  • Undelivered Cards (Returned to Issuer): If a physical PAN card is returned to the government processing hub due to applicant non-availability or an incorrect address, a re-dispatch request must be initiated through our office or official government portals (additional postal re-issue fees may apply).

  • Government Portal & Postal Delays: While our local office ensures rapid document verification and filing, we are not liable for transit delays caused by India Post, national holidays, adverse weather conditions, or technical maintenance on government tax servers.

5. Tracking Your Order

You can easily track the real-time status of your application and physical dispatch using your Acknowledgment / Coupon Number through:

  • Our Website: Visit our Track PAN Card page.

  • WhatsApp / Call: Contact our support desk at +91 9493892803.

6. Contact Information

For any questions regarding your application delivery, tracking, or address updates, please reach out to our team:

  • Office Name: PAN Card Office

  • Address: 1-7-43/93, C8, 2nd Floor, Road No. 5, Karuna Heights, Mahesh Nagar, Kamalanagar, Kapra, Dr. A. S. Rao Nagar, Hyderabad, Telangana - 500062

  • Phone / WhatsApp: +91 9493892803

  • Email: support@pancardoffice.co.in

 

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